Customer Service Assistant - Remote Work

Job Description:

Avion School, a leading tech education company, is seeking a Customer Service Assistant to join our remote team. As a Customer Service Assistant, you will be responsible for providing exceptional customer service to our students and ensuring their needs are met in a timely and professional manner. This is a full-time entry-level position with 1 year of experience, and the ideal candidate will be energetic, confident, and possess strong analytical and teamwork skills.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a prompt and friendly manner. 2. Assist students with course enrollment, payments, and any other related inquiries. 3. Troubleshoot technical issues and escalate to the appropriate team when necessary. 4. Maintain accurate records of customer interactions and transactions. 5. Proactively identify and address any customer concerns or feedback. 6. Collaborate with internal teams to improve customer service processes and procedures. 7. Continuously strive to provide exceptional service and exceed customer expectations.

Requirements: 1. 1 year of customer service experience preferred. 2. Excellent communication skills and a strong customer service orientation. 3. Ability to work independently and collaboratively in a remote team environment. 4. Proficiency in using customer service software and tools. 5. Energetic and confident personality traits. 6. Strong analytical and teamwork skills.

Benefits: 1. Gym membership 2. Joining Bonus 3. Disability insurance

Working Environment: At Avion School, we empower our employees to take ownership and make impactful decisions. We prioritize a collaborative and inclusive work environment where every team member is valued and encouraged to grow personally and professionally.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Avion School is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.