Customer Service Associate - Remote Work

Job Description:

San Miguel Brewery Inc. is seeking a dedicated and enthusiastic Customer Service Associate to join our remote team in Quezon City, NCR, Philippines. This entry-level position is perfect for individuals who are confident, energetic, and possess excellent problem-solving and presentation skills.

Responsibilities: - Handle customer inquiries and provide information about products and services - Resolve customer complaints in a professional and efficient manner - Process orders, returns, and exchanges accurately - Maintain a high level of customer satisfaction through effective communication and timely responses - Collaborate with other team members to ensure a seamless customer experience - Keep detailed records of customer interactions and transactions - Stay up-to-date on product knowledge and company policies - Contribute to team goals and assist with special projects as needed

Requirements: - High school diploma or equivalent - Excellent verbal and written communication skills - Strong problem-solving abilities - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - Comfortable working in a remote environment - Must be confident and energetic - Prior experience in customer service is a plus, but not required

Benefits: - Free food - Travel & spending expenses - Paid sick leave - Opportunity for growth and advancement within the company

Working Environment: At San Miguel Brewery Inc., we encourage curiosity and questioning to fuel innovation and growth. Our remote team fosters a collaborative and supportive atmosphere where employees can thrive and succeed.

Deadline to Apply: May 22, 2024

Equal Opportunity Statement: San Miguel Brewery Inc. is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, disability, sexual orientation, or nationality.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.