Customer Service Head

Don't Miss Out this Job Opportunity!

We are urgently recruiting for a Customer Service Head . The role will be responsible for overseeing all aspects of customer service operations, including managing a team of representatives, developing and implementing service strategies, and ensuring customer satisfaction.

Salary: open salary

Work Setup: Onsite

Shift Schedule: Primarily midshift but must be open to different schedules .

Location: Cebu

Key Responsibilities:

• Lead and manage the customer service team, providing guidance, support, and mentorship to team members.
• Develop and implement customer service policies, procedures, and standards to ensure consistency and quality in service delivery.
• Monitor and evaluate customer service performance metrics, such as response times, resolution rates, and customer satisfaction scores.
• Identify areas for improvement and implement initiatives to enhance the customer service experience.
• Handle escalated customer inquiries and complaints, resolving issues in a timely and satisfactory manner.
• Collaborate with other departments, such as operations, marketing, and product development, to address customer feedback and improve service offerings.
• Stay informed about industry trends and best practices in customer service, incorporating new ideas and innovations into service strategies.
• Provide regular reports and updates to senior management on customer service performance and initiatives.

Qualifications:

• Bachelor's degree in Business Administration, Marketing, or a related field.
• Minimum of 5 years of experience in customer service management, preferably in the online gaming or entertainment industry.
• Proven leadership skills, with the ability to inspire and motivate a team to achieve goals and objectives.
• Strong communication and interpersonal skills, with the ability to interact effectively with players and team members.
• Excellent problem-solving abilities, with a focus on finding creative solutions to customer issues.
• Knowledge of online gaming platforms and industry trends.
• Familiarity with customer service software and tools, such as CRM systems and helpdesk software.
• Ability to work in a fast-paced and dynamic environment, with a passion for delivering exceptional customer service.

Ready to take the next step in your career? Submit your application now!

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About Us

Lennor Metier Consulting is a top recruitment agency and Headhunters licensed by DOLE. We specialize in IT, Finance, Engineering, Sales & Marketing, Supply Chain, HR & Executive Search. With expertise spanning multiple industries, we leverage our extensive network and industry knowledge to connect leading organizations with top-tier talent, ensuring successful placements that drive business growth and success.

We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.