Customer Service Manager

The Customer Service Manager provides direction, instructions and guidance to the CSR Team. Ensure that the team members are providing high quality customer service in line with the company's core values. The CSM is responsible in providing a productive and motivating work environment, and addressing any issues from customers or clients. Maintains & releases record of By-SKU, By-area, By-Salesman and By-Channel Monthly Sales Data to all stakeholders.

EDUCATION

Bachelor’s Degree in any Business-related course or equivalent

WORK EXPERIENCE

Experience handling the same function as a Manager of Supervisors

COMPETENCIES AND SKILLS

• Leadership and coaching skills
• Strong problem-solving and analytical skills
• Complaint Management
• Thorough knowledge of products and services of the company
• Organizational skills
• Proficient in MS Office, especially Excel
• Adept in the use of ERP (e.g SAP) and Analytical tools such as Power BI