Customer Service Manager - Remote Work

Job Description:

ChatGenie is seeking a highly qualified Customer Service Manager to join our remote team in Pasig, NCR, Philippines. As a mid-to-senior level professional with at least 6 years of experience in customer service management, you will be responsible for leading a team of remote customer service representatives to ensure the highest level of customer satisfaction.

Responsibilities: - Develop and implement customer service policies and procedures - Manage and mentor a team of remote customer service representatives - Monitor customer interactions and resolve escalated issues - Analyze customer feedback to improve service quality and satisfaction - Collaborate with cross-functional teams to ensure seamless customer experience - Conduct performance evaluations and provide feedback to team members - Work closely with the sales and marketing teams to identify opportunities for growth - Stay up-to-date on industry trends and best practices in customer service management - Provide regular reports and updates to senior management

Requirements: - Bachelor's degree in Business Administration or related field - Proven track record of at least 6 years in customer service management - Strong leadership and team management skills - Excellent communication and interpersonal abilities - Proficiency in CRM software and Microsoft Office Suite - Ability to work independently and prioritize tasks effectively - Adaptability and flexibility in a fast-paced environment - Great presentation skills for internal and external stakeholders

Personality traits: - Hardworking - Independent

Soft skills: - Adaptability - Presentation

Benefits: - Paid Time Off (PTO) - Paid sick leave - Profit sharing

Working environment: At ChatGenie, our focus is on exceeding customer expectations and delivering delight. We believe in creating a positive and collaborative work culture where every team member is empowered to thrive and succeed.

Equal Opportunity Statement: ChatGenie is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to apply: 2024-04-29

If you meet the requirements and are passionate about providing exceptional customer service in a remote work environment, we encourage you to apply for the position of Customer Service Manager at ChatGenie. Join us in revolutionizing the way we connect with and serve our customers.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.