Customer Service Manager - Remote Work

Job Description:

Altitude Games is seeking a dynamic and experienced Customer Service Manager to join our team on a full-time basis. This role is remote, allowing you to work from the comfort of your own home. As a mid-to-senior level professional with at least 6 years of experience in customer service management, you will be responsible for leading our customer service team to provide exceptional support to our players and users.

Responsibilities: - Develop and implement customer service policies and procedures - Oversee the daily operations of the customer service team - Train and mentor customer service representatives - Monitor customer service metrics and KPIs to ensure high levels of customer satisfaction - Handle escalated customer inquiries and complaints - Collaborate with other departments to improve customer experience - Lead customer service improvement initiatives - Stay up-to-date on industry trends and best practices in customer service

Requirements: - Bachelor's degree in business administration or a related field - Proven experience as a Customer Service Manager or similar role - Strong leadership and interpersonal skills - Excellent communication and problem-solving abilities - Hardworking and confident personality traits - Time management and creativity soft skills - Experience working in the gaming industry is a plus

Benefits: - Gym membership - Free accommodation - Company transportation

Working Environment: At Altitude Games, we embrace diversity and create an inclusive culture that values and respects all perspectives. We strive to provide a supportive and collaborative work environment where every team member feels valued and empowered.

Equal Opportunity Statement: Altitude Games is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive workplace where everyone has an equal opportunity to succeed.

Deadline to Apply: May 6, 2024

Join Altitude Games and be part of a fast-paced and innovative team that is shaping the future of the gaming industry! Apply now for the Customer Service Manager position and take your career to new heights.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.