Customer Service Manager - Remote Work

Job Description:

Qwikwire is seeking a highly experienced Customer Service Manager to join our team. This position is full-time and offers remote work flexibility. We are looking for a candidate with 7 years of experience in customer service management, preferably in a remote work setting.

Responsibilities: - Manage a team of customer service representatives, ensuring that all customer inquiries and issues are addressed promptly and effectively - Develop and implement strategies to improve the overall customer experience - Monitor customer service metrics and KPIs to identify areas for improvement - Collaborate with other departments to ensure a seamless customer experience - Handle escalated customer complaints and provide resolutions in a timely manner - Train and mentor customer service representatives to ensure they have the necessary skills and knowledge to excel in their roles - Stay up-to-date on industry trends and best practices in customer service management

Requirements: - 7 years of experience in customer service management - Experience working in a remote work environment - Independent and adaptable personality traits - Strong critical thinking and presentation skills - Ability to prioritize and multitask in a fast-paced environment - Excellent communication and interpersonal skills

Benefits: - Remote work flexibility - Relocation allowance - Gym membership

Working Environment: At Qwikwire, we prioritize quality in all aspects of our work, products, and services. We strive to create a positive and inclusive working environment where every team member is valued and given the opportunity to grow and succeed.

Deadline to Apply: June 27, 2024

Equal Opportunity Statement: Qwikwire is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants of all backgrounds and do not discriminate based on race, gender, religion, or any other protected category.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.