Customer Service Officer - Start Immediately

We are searching for a focused Customer Service Officer to join our high calibre team at Manulife Insurance Malaysia in Makati.
Growing your career as a Full Time Customer Service Officer is a great opportunity to develop competitive skills.
If you are strong in teamwork, problem-solving and have the right mindset for the job, then apply for the position of Customer Service Officer at Manulife Insurance Malaysia today!

Are you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement

In Office

Job Description

The opportunity

Customer Service Officer handles walk in and emails transaction of our customers and agents. It’s his duty to fulfill and resolve transactions of client with proper review for first call transaction and coordination to handling team if non-first call resolution transactions.

Responsibilities

• Completing task of significant volume and consistent practices/process
• Monitor and manage inflow of support services workflow
• Ensure that published service standards are met
• Maintain data files and uploads and perform quality control
• Data Entry in customer support systems
• Process routine transactions and supports a manual validation process
• Validate, maintain, and update data from various sources in the field and/or Head Office
• Researching and reconciling various integrity reports to ensure the highest level of accuracy of client information on the back-office systems
• Providing timely and accurate corrections of client information for problem resolutions to related inquiries
• Supporting & processing daily customer reporting
• Investigating, processing, and responding to inquiries from Administration and Relationship Management Teams
• Working with vendor and internal departments to ensure SLAs are met
• Identifying gaps and risks in documentation. Where necessary, create and update documentation
• Communicate effectively to management and escalate issues where appropriate
• Providing timely and appropriate feedback to Leader.
• Processes New Business applications submitted from NBVF and over the counter
• Acceptance and processing of payments (Credit card, Debit Card, and check)
• Promoting Manulife Online and other social media platforms
• Answers emails from PHCUSTOMERCARE
• Responsible for supporting existing company policyholders through responding to inquiries, fulfilling customer requests, and performing required administrative functions.
• Provide outstanding customer service and accurate information to clients about all aspects of their accounts.
• Assist customers with any technical issues experienced with our website and escalate any issues to management appropriately.

How will you create impact? The Customer Service Officer reports to the Branch Operations Specialist. What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Exceptional accuracy attention to detail
• Excellent research and problem resolution skills with the ability to multitask
• Strong verbal and written communication skills
• Good organization and prioritization skills to ensure deadlines are met
• Knowledge of applicable systems, products or processes
• Sound computer literacy 
• High level of customer service
• Strong organizational, prioritization, time management, customer service, and interpersonal skills
• Ability to meet deadlines 
• Able to be flexible in adjusting priorities
• Active team player
• Support continuous improvement
• Work with minimal supervision and under pressure

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture
  We lead with our Values every day and bring them to life together.
• Boundless opportunity
  We create opportunities to learn and grow at every stage of your career.
• Continuous innovation
  We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion
  We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship
  We build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

About John Hancock and Manulife

John Hancock is a unit of Manulife Financial Corporation, a leading international financial services group that helps people make their decisions easier and lives better. We operate primarily as John Hancock in the United States, and Manulife globally, including Canada, Asia and Europe. We provide financial advice, insurance and wealth and asset management solutions for individuals, groups and institutions. Assets under management and administration by Manulife and its subsidiaries were CAD$1.3 trillion (US$1.1 trillion) as of June 30, 2021. Manulife Financial Corporation trades as MFC on the TSX, NYSE, and PSE, and under 945 on the SEHK. Manulife can be found at manulife.com .

One of the largest life insurers in the United States, John Hancock supports more than 10 million Americans with a broad range of financial products, including life insurance , annuities , investments , 401(k) plans , and education savings plans . Additional information about John Hancock may be found at johnhancock.com .

Manulife is an Equal Opportunity Employer

At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact View email address on click.appcast.io .

About Us

This is a values-led organization where people bring their passions, ambitions, and the full scope of their life experience to work. This makes for a stronger community, culture, and business. Individually and collectively, we are harnessing our potential, and exploring new opportunities we’d never imagined.

We're consistently recognized as a top employer. We offer work that challenges and makes a difference within a flexible and supportive environment, so you can help make decisions easier and lives better for our customers.

Recent Awards include:

• Greater Toronto's Top Employers 2020
• Canada’s Best Diversity Employers 2020

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Benefits of working as a Customer Service Officer in Makati:

● Excellent benefits
● Opportunities to grow
● Competitive salary