Customer Service (Online Food Delivery)

We are looking for top talents to join our team as CSR for ONLINE FOOD DELIVERY. We achieve stability in our organization by treating our employees the same way we treat our valued clients, with utmost care. As a CSR, your primary responsibility is to ensure a seamless and positive experience for our customers as they order food online. Your role will encompass a variety of essential tasks to enhance customer satisfaction and loyalty

The Role

You will be responsible for :

• Perform support duties for food delivery app.
• Respond to consumers questions or resolve problems related to their orders, delivery or payment
• Review and approve request for booking cancellations and refunds
• Answer incoming communications from customers
• Conduct research to provide answers for customers to resolve their issues

Ideal Profile

Qualifications

• At least 1 year customer service or facing experience (BPO – or non BPO)
• Good to above communication skills
• Amenable to work onsite (Office based)
• Ability to multitask and maintain a high-level of organization

45k Signing bonus

What's on Offer?

• Attractive Salary & Benefits
• Join a market leader within IT Services
• Opportunity within a company with a solid track record of performance