Customer Service & Operations Executive

Where Cleanliness Meets Care: Join An International Team in the Thriving Domestic Cleaning Service Industry!

Discover the potential with our partner, a lively cleaning company based in London, UK. They go beyond regular cleaning, focusing on making things easy and dependable. What makes them special? Their leaders have lots of experience, over 50 years together, making successful businesses and helping exciting new ones in the UK. They offer lots of services, from one-time cleaning to regular maintenance and special jobs like ironing and cleaning fridges and ovens. With big investors behind them, our partner has become the biggest cleaning service in the UK. Now, they want to be the go-to choice for all household chores. Theyre not stopping there; theyre also helping people find the right person for other home jobs, like plumbing and gardening. Come join them on their journey of innovation and opportunity, and be part of changing how households get things done.

What Your Role Looks Like:

As a Customer Service & Operations Executive , you will play a crucial role in our client’s retentions team, focusing on retaining and winning back customers. Your motivation and skill in retaining canceling customers and re-engaging lapsed ones will be essential. Through empathetic and rapport-rich conversations, you will work towards meeting retention targets and ensuring customer satisfaction.

A Journey Through Your Career:

Employment Type: Full-time

Schedule: Mid Shift, Mon - Fri 03:00 PM - 12:00 AM

Work Arrangement: Hybrid, Makati (Hybrid after 3-6 months)

Perks: Day 1 HMO, Above-market salary, Global exposure

Credentials That Speak Volumes:

• Background
  

• You must be educated to degree level.
  
• You must have 5+ years of experience in customer service.
  
• You should be seeking to build a long-term career with Housekeep; thus, candidates with a stable job history are preferred.
  
• You should have experience working with email, chat, and phone.
  
• Having experience working with UK customers and in a marketplace service is a plus.
  
• You should be tech-savvy, and experience working with Zendesk is a plus.
  

• Customer Service Skills
  

• You must possess exceptional customer service skills and be passionate about delivering amazing experiences.
  
• Your communication skills, both written and spoken English, must be exceptional.
  
• You should be able to demonstrate great judgment and practical problem-solving skills.
  

Responsibilities in Focus:

• You’ll provide inbound and outbound customer support via email, phone, and live chat. 
  
• You’ll deliver exceptional service to our customers and Housekeepers.
  
• You’ll deal with a wide range of issues: from ensuring that every cleaning goes ahead without a problem to helping us manage the relationship with our Housekeepers. It’s fun, engaging, and varied.
  
• No two problems are the same. So, you’ll take full ownership of issues and will be empowered to fix every issue, the first time, every time.
  
• You’ll work fast and effectively to ensure we respond to customers and Housekeepers inquiries quickly. 
  

Perks That Polish Your Career:

• Above average industry standard compensation package
  
• HMO coverage including 1 dependent upon hire
  
• 20 leave credits per year consumed at your discretion with up to 5 days commutable to cash
  
• Exposure to world-class, high-level management from foreign superiors
  
• Employee engagement activities
  
• Lots of opportunities to build a career working with a fast-growing business, as we build our team in the Philippines.
  

Who are we?  

Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment. 

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for your career . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us. 

#EmaptaExperience