Hiring Customer Service outdoor enthusiasts to serve as the voice of the Client in a contact center remote environment. You will play a major role in the success by answering inquiries, resolving issues, and uncovering and exploring opportunities to sell additional outdoor products and services.
If you genuinely like helping customers, have a welcoming vibe, and enjoy the outdoor lifestyle, then this is the role for you.
Job Responsibilities:
- Respond to customer orders and inquiries in a fast-paced environment.
- Communicate with customers via email and chat, while providing five-star quality service that’s prompt, courteous, professional, and efficient.
- Utilize good judgment and understanding of process and procedures to effectively make decisions to resolve customer issues.
- Follow the escalation process.
- Help customers navigate our website.
- Provide knowledgeable answers to questions about products, services, pricing and availability.
- Accurately track and document detailed and concise notes on all customer interactions.
- Strive for first email and chat resolution, and take ownership of customer needs and issues.
- Consistently meet or exceed established performance standards in quality, productivity, customer satisfaction, attendance, schedule adherence and sales
- Maintain a positive and professional attitude while working under pressure or against deadlines.
- Notify management if you see an opportunity that can improve and streamline our business processes.
- All other duties as assigned.
Required Qualifications:
- High school diploma or equivalent.
- 2-3 years customer service / sales experience with call, email and chat background.
- Care about customers! Has the ability to engage with customers, build rapport, share and inform, and handle escalated situations as they arise.
- Sense of urgency and a high level of personal integrity and accountability.
- Exceptional written communication skills.
- Excellent organizational skills, attention to detail and ability to follow up in a timely manner.
- Proficiency with basic computer functions including mouse and keyboard usage, launching applications and navigating multiple systems.
- Strong learning agility; flexible and adaptable to learning new things and then apply that learning to perform successfully in the role in a fast paced, performance driven environment.
- Ability to adapt to change.
- Ability and willingness to work a flexible schedule/overtime, including weekends and holidays.
- Owns a computer and good bandwidth.
- Can start immediately