Customer Service Representative

Job Title: Customer Service Representative (CSR)

Job Summary:

We are looking for a dedicated Customer Service Representative with at least 1 year of experience in the BPO industry. The ideal candidate is a high school graduate with strong communication skills and the ability to handle customer inquiries efficiently.

Key Responsibilities:

- Handle inbound and outbound customer calls, emails, or chats.

- Resolve customer issues regarding products, services, and billing.

- Maintain accurate records of customer interactions in the CRM system.

- Meet performance metrics such as AHT (Average Handle Time), Quality Assurance scores, and Customer Satisfaction (CSAT).

- Follow company policies and procedures to ensure compliance.

Requirements:

- High School Graduate (minimum).

- Minimum 1 year of BPO experience in a customer service role.

- Excellent verbal and written communication skills.

- Ability to work in a shifting schedule, including night shifts.

- Basic computer skills and familiarity with MS Office or CRM tools.

- Possess a stable internet connection and a quiet workspace (if remote).

Benefits:

- Competitive salary (negotiable based on experience).

- Performance-based incentives.

- HMO coverage after probationary period.

- Training provided.