Customer Service Representative-

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Customer Service Representative-1

Apply locations Makati, Philippines time type Full time posted on Posted 3 Days Ago job requisition id Div-R0015187 JOB REPSONSIBILITIESTo process all orders efficiently, accurately and in line with policies and procedures and advise Customer of any changes or impact on the Customer’s expectations of what they will receive and when (shortages, price/sku changes).Provides visibility to customers on order status.Enhances work practices and derive efficiency.To run and follow up on control reports to ensure that the order to payment process is fulfilled.MINUMUM JOB REQUIREMENTSBachelor's Degree HolderWith 2 years relevant Customer Service/BPO experienceFluent in business language of customer, with strong written and verbal communication skills.Experience in order and complaint managementCapable of working in a dynamic team environmentWorks within established procedures with a low level of supervision with an ability to make sound decisions by assessing each situation using standard proceduresIdentifies problems and relevant issues in straightforward situationsComputer Skills, preferably with experience in Gmail and Google docs and Microsoft Word/ExcelSAP - ERP system knowledge preferredFlexible with ANZ work hours – if required to cover holiday calendarsFluency in English is required.

Why work here?

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation; comprehensive benefits, including medical, dental and vision insurance and a 401(k) plan; and numerous opportunities for professional growth and development. So, if you are interested in working for a world-class company and enjoy solving complex challenges, whether in the lab or in the field, consider joining our team.

Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Introduce Yourself

Not seeing a role that best fits your career goals? Introduce yourself to our Talent Acquisition team with a brief note on how you believe you can best apply your skills and bring value to Solenis.

About Us

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments.

Headquartered in Wilmington, Delaware, the company has 71 manufacturing facilities strategically located around the globe and employs a team of over 15,400 professionals in 130 countries across six continents. Solenis is a 2023 US Best Managed Company.