Customer Service Representative

Responsible in the proper and timely handling of client's concerns.

Responsibilities

1. Receive queries, requests, and complaints from clients via phone call and provide appropriate response to clients and take appropriate action for each call
2. First call resolution by:

• Coordinating with Department Managers of concerned units
• Monitoring of escalated complaints
• Outbound calls to buyers to provide feedback on their concern

3. Protect sensitive information that must not be disclosed to Clients/Non-Clients/Sellers

4. Document all call information according to standard operating procedures

5. Endorse completed tickets to the Concerned Departments/Units (at least after one year of service)

6. Ensure 100% accuracy of all encoded information in the system, as authorized

7. Reply to emails within at least 72 hours from receipt

8. Participate effectively in team meetings

9. Perform other duties and functions that may be assigned from time to time by the Management

Qualifications

• Fresh graduates are welcome;
• Excellent phone etiquette, interpersonal skills, and strong oral and written communication abilities;
• Ability to multi-task, organize, and prioritize work.