Customer Service Representative

The key to successful companies lies in the individuals and the connections between them. Our platform focuses on the person first, sparking a chain reaction of enhanced communication, collaboration, goal-setting, and smart tooling across an organization. Yes, we leverage AI, significantly so. Go2 was founded in 2016 in response to an exciting/terrifying realization - An AI-driven future was inevitable, coming fast and ready to disrupt almost everything within an organization's operations. What scared the hell out of us - no one seemed to be preparing to help everyone transition, together. Recognizing this, we rolled up our sleeves. With no experience in outsourcing (it's exploitative and sucks), we started recruiting global workers, placing them, and supporting better outcomes. We used what we learned to build and iterate on what has become more than just a platform— Go2 is an ecosystem ready to support everyone through what’s on the 'uncomfortable' horizon. Unlike tech companies plugging the latest models into a generic platform, we were designed for this moment, with people at our core, built on trust and data.Our system, affectionately named AIAIAI (pronounced aye-aye-aye) stands for Activity-Infused AI for Actual Insights. It collects and processes complex activity data and qualitative reports, provides insights to up-skill individuals, improve efficiency and enable data-driven decisions. We make the unstructured, structured, and complicated, approachable.As we look to the future, we’re ready to face job displacement head-on. The epicenter of this transformation starts in places like the contact center sector. In 5 years, we anticipate over 50% of these existing jobs will be gone. We built Go2 to support this seismic shift in the most people-centric way possible.We create meaningful jobs and enhance efficiency for companies. We’re committed to empowering one c̶u̶s̶t̶o̶m̶e̶r̶ teammate at a time. Join us in making an uncertain future a promising one.

The Role

We are looking for passionate people with strong English speaking and writing skills. In your initial interviews, there will be an emphasis on the Customer Service Representative role. 

• Will be taking support calls, emails, and chats
• Will do data entry tasks such as support ticketing and order fulfillment, etc

Ideal Profile

Requirements/Skills:

• Updated resume with employment dates (Months and Years)
• Excellent written and verbal English communication skills
• At least a year of work experience as a Customer Service Representative
• E-commerce support experience is not required, but definitely a plus

MUST HAVE (Non-negotiable): PC/Laptop specs:

• CPU: At least i3 or AMD equivalent. For Mac devices, at least a 2013 model or newer.
• RAM: 8 GB
• Operating System (PC): Windows 10 or newer, (macOS): Catalina (10.15) or newer
• Internet: Stable ping 80 ms or less, 10 Mbps download and 10 Mbps upload speeds
• Preferably a headset with a noise-canceling feature - No background noises
• A decent webcam
• Schedule: This will vary, but the majority of our team members work in EST or PST timezone (Eastern or Pacific Standard Time) and a few AU and UK time zones.

What's on Offer?

• Leadership Role
• Attractive Salary & Benefits
• Opportunity to make a positive impact