Customer Service Representative (CSR)

Customer Service Representative (CSR)

Davao City | Onsite

Caldwell Communication

About Caldwell Communication

Caldwell Communication is actively hiring Customer Service Representatives in Davao City. We offer a competitive salary, performance-based incentives, paid training from Day 1, career growth opportunities, and a supportive people-first work environment. Our conveniently located office provides a stable and professional setting, giving you the opportunity to build a long-term career in the BPO industry.

Job Description

We are seeking Customer Service Representatives to assist customers with inquiries, resolve concerns, and provide accurate information across voice, chat, and email channels while ensuring a positive overall customer experience at all times.

Responsibilities:

- Respond to customer inquiries via phone, chat, or email

- Provide accurate information about services, accounts, and processes

- Resolve customer concerns efficiently and professionally

- Accurately document all customer interactions and updates

- Escalate complex issues to supervisors when needed

- Maintain service quality and customer satisfaction standards

Schedule & Training:

- Shifting schedules, including nights and weekends

- Paid training on customer service tools and company processes

Requirements:

- High School Graduate (Old Curriculum) / ALS Graduate / Senior High School Graduate

- Open to fresh grads, experience is an advantage

- Strong English communication and customer service skills

- Basic computer knowledge and multitasking ability

- Willing to work onsite in Davao City

- Willing to work on a shifting schedule

Why Join Us

- Competitive pay with performance incentives

- HMO coverage and medical insurance benefits

- Allowances, paid leaves, and additional employee programs

- Supportive, collaborative, and growth-focused environment

Apply Now

Join Caldwell Communication and start your career as a Customer Service Representative while building a stable and rewarding future in the BPO industry.