Customer Service Representative (CSR)

Silver Goose 8 International, Inc.

 CSR

Starting Monthly Salary: PHP 20,000 and above

Company Overview:

Silver Goose 8 (SG8) International Inc., founded in 2006, is an online gaming software company licensed by PAGCOR. The company specializes in online casino, poker, keno, lottery, and sports betting.

In line with our dynamic growth and expansion plans, we are inviting highly motivated and committed professionals to be part of our team.

Job Title: CSR

Overview:

• BGC, Taguig - Office Based
• HMO Benefits After Six (6) Months
• Competitive Salary
• Shifting Schedule with Two (2) Rest Days per Week
• Leave Benefits (14 SL / 14 VL)
• Government Mandated Benefits Available
• Four (4) positions available

Job Responsibilities:

1. To resolve customer complaints via chat and/or other communication tools.
2. Answer questions accurately and as quickly as possible. 
3. Suggest solutions in relation to customer’s concern with company’s products and services. 
4. Answering inquiries and complaints via phone or e-mail
5. Inbound and call back queue calls
6. Assisting customers by responding to their questions
7. Handling complaints in a patient and effective manner
8. Giving the best solution based on details provided by the customer
9. You will explain our services and policies, work to create a great service experience, and provide support for app navigation, payment details, and issue resolution.
10. Our hours of operation are 24/7 8:00am to 8:00pm and 8:00pm to 8:00am
11. Providing excellent customer service 24/7

Job Qualifications:

1. Knowledge of principles and processes for providing good customer service. This includes customer needs assessment and meeting quality standards for service.
2. Professional, enthusiastic, and customer service oriented. 
3. Ability to be polite, have confidence and use diplomacy in difficult situations.
4. Able to set priorities and multi-task.

If you are:

• 18 years old and above
• With good English written and communication skills
• College graduate or undergraduate with at least a year of relevant BPO experience.
• Fresh graduates are welcome to apply, as long as computer literate and knowledgeable in MS Office applications. 
• Willing to start ASAP

Benefits

• 13th month salary
• Deminimis benefit 
• Team building, Good company culture
• Salary increase
• Year-end party, company dinner