Customer Service Representative Remote Night Shift

This is a remote position.

We are looking for a Customer Service Representative who can work remotely but deliver excellent quality support for the US market.

• Handle customer inquiries concerns and complaints promptly and professionally.
• Assist customers in locating products answering questions and providing information about promotions or special offers.
• Process customer transactions accurately and efficiently.
• Assist customers in making informed purchasing decisions by providing product information and recommendations.
• Monitor product levels and inform the team to restock as needed.
• Communicate with the inventory team to ensure product availability.
• Process returns and exchanges according to company policies.
• Resolve issues related to returns or exchanges in a customerfriendly manner.
• Prepare accurate reports and make adjustments when needed.
• Promote loyalty programs discounts and special promotions to encourage repeat business.
• Actively engage customers to gather feedback and assess their overall satisfaction.
• Collaborate with fellow team members to ensure a smooth and efficient store operation.
• Perform other tasks that may be assigned from time to time.

Requirements

• Bachelor s degree in Mass Communication or relevant field.
• A minimum of 2 years experience as CSR.
  
• Experience with US market like North American etc.
  
• Must have excellent English communication skills and English as his or hr first language
  
• Someone who can deal with aggressive clients
• Outstanding communication and interpersonal skills.
• Uptodate on the latest trends and technologies.
  
• Knowledge in order fulfillment in different ECommerce platforms (ie: Shopify Amazon etc.)
  
• Willing to work night shift schedule