Customer Service Representative - Start Now

We are looking for a capable Customer Service Representative to join our amazing team at SuperStaff in Pampanga.
Growing your career as a Full Time Customer Service Representative is an incredible opportunity to develop exceptional skills.
If you are strong in persuasion, decision-making and have the right mindset for the job, then apply for the position of Customer Service Representative at SuperStaff today!

• Manage a high volume of incoming calls, emails, and online chats from customers who are placing orders, inquiring about an order, product information, and general order assistance

• Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives

• Seize opportunities to upsell products when they arise

• Build sustainable relationships and engage customers by going the extra mile

• Stay current with industry changes/trends to provide best in class service

• Meet personal/team qualitative and quantitative targets

Note: candidates who can start ASAP will be prioritized

Requirements

• At Least 2 years of customer service experience is preferred

• High School Diploma or equivalent

Required Knowledge, Skills, and Abilities:

• Previous experience in a customer support role

• Strong phone and verbal communication skills along with active listening

• Basic computer and typing skills

• Consistent attention to detail and quality

• Customer focus and adaptability to different personality types

• Strong time management skills with the majority of your time focused on inbound calls

• Flexibility with scheduling is preferred, as we will have an occasional need to cover evening and/or weekend shifts

Benefits

• HMO with 1 free dependent upon hire

• Life Insurance

• Night Shift

• 20 PTO credits annually

• Great Company Culture

• Career Growth and Learning

Benefits of working as a Customer Service Representative in Pampanga:

● Company offers great benefits
● Opportunities to grow
● Competitive salary