Customer Service Representative (UK Account)

The primary role of a Customer Service Representative (CSR) in the gambling industry is to provide excellent customer support to players and gamblers through various communication channels, including live chat. The ideal candidate will have a strong background in live chat support, specifically in handling inquiries from players or gamblers. This role requires exceptional communication skills, a deep understanding of the online gambling environment, and the ability to provide top-notch service to our customers.

Qualification:

• Minimum of 2 years of experience in customer service roles.
• Proven experience in live chat support, specifically handling inquiries from players or gamblers in the online gambling industry.
• Excellent communication skills, both written and verbal.
• Strong problem-solving abilities and the capacity to handle difficult situations with ease.
• Proficient in multitasking and managing multiple chat conversations simultaneously.
• Familiarity with live chat platforms and customer service software.
• Basic understanding of the online gambling industry, including terminology and common player issues.
• High level of empathy and patience.
• Ability to work independently and as part of a team.
• Detail-oriented with strong organizational skills.