Customer Service Representative - Urgent Hiring

We are looking to hire a focused Customer Service Representative to join our high calibre team at Booth and Partners Pte Ltd in Manila.
Growing your career as a Full Time Customer Service Representative is an incredible opportunity to develop useful skills.
If you are strong in presentation, people management and have the right initiative for the job, then apply for the position of Customer Service Representative at Booth and Partners Pte Ltd today!

This is a remote position.

About our Client:

Stages Cycling has been in the cycling technology business for over ten years, with dozens of our employees bringing vast industry expertise to launch and drive the company. Stages is the global leader in commercial indoor bike and power meter production. Stages Power meters are all hand-crafted by our beloved production team in Boulder, Colorado, USA, working alongside Stages engineers, whose number one initiative is to propel innovation.

Job Summary:

As part of the Customer Service Team at Stages Cycling, Customer Service Representatives (CSRs) will be trained and certified on one or more product based on individual skillsets and current business needs. Within certified product categories, CSRs will provide pre- and post- sales technical support for Stages Cycling, Stages Indoor Cycling, and/or Stages Indoor Home Cycling products to domestic consumer and International consumer and distributor accounts.

Responsibilities:

• Provide sales and technical support to our domestic consumer and dealer accounts for designated/certified products
  
• Respond to customer service “tickets” submitted via email, the website, and occasionally social media
  
• Provide exceptional customer experience in all communications with customers
  
• Support customers through troubleshooting processes
  
• Communicate with customers, technicians, and/or distributors via inbound and outbound phone calls
  
• Communicate concerns or issue trends to relevant Customer Service Lead and/or Manager
  
• Stay up to date on internal communication regarding our product updates, relevant competitor products, industry developments, internal processes, customer facing processes, warranty and other technical support processes, trouble-shooting techniques, and other relevant information
  
• Participate in Customer Service team meetings and trainings
  

PROCESS ORDERS TO SUPPORT CUSTOMER NEEDS

• Respond to warranty needs as dictated by customer needs and/or as directed by Customer Service Manager
  
• Issue parts orders for warranty replacements
  
• Place orders for parts via the ERP system
  
• Provide technical support to field technicians with any questions related to i nstallation, maintenance, trouble-shooting a nd any other questions related to the Stages Indoor Cycling bike, power meter, Stages Flight system, and any other future Stages Indoor Cycling products.
  
• Create work orders and purchase orders for third party field service technicians and work with accounting to ensure payments are completed in a timely manner
  
• Place orders for parts as requested by the Service Technicians and approved by the Service Director.
  
• Other tasks and projects as assigned
  

Requirements

• High level of organizational skills.
  
• High level of flexibility and creative problem solving.
  
• Ability to work independently and self-manage duties and tasks.
  
• Ability to use customer management and order processing systems , with training.
  
• High level communication and interpersonal skills, including high-volume telephone and written correspondence
  
• Intermediate communication skills: Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively with customers or employees of Foundation Fitness/Stages Cycling.
  
• Intermediate math skills: Ability to calculate figures and amounts such as discounts and percentages. Ability to apply concepts of basic math. 
  
• High reasoning skills: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 
  
• Employment will be contingent upon the results of background checks. See below for additional details.
  
• Experience with Customer Service communicating via phone and email, experience with word, spreadsheet, and inventory software.
  
• Must have Fiber Optic internet with at least 25 mbps bandwidth
• Must have backup desktop or laptop with the latest OS
• Must be willing to work from 12am to 9am
  

Benefits

WHAT WE OFFER:

✔ Great Place to Work-Certified Company

✔ Premium HMO

✔ Holistic employee experience

✔ Rewards and incentives

✔ Monthly engagement activities

✔ Career advancement opportunities

✔ Paid referral program

Benefits of working as a Customer Service Representative in Manila:

● Excellent benefits
● Company offers career progression opportunities
● Competitive salary