Customer Service Representative/Field Dispatcher

Company : Calltek

Job Type : Full Time

Central Visayas

Number of Applicants

:

000+

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Job Description - Customer Service Representative/Field Dispatcher

Scope of Work:
Answer phones, chats, and emails promptly and professionally
Schedule the
Process outbound and receive inbound calls from customers confirming appointments
Process outbound and receive inbound calls from field technicians to update work order status
Modify work orders to reflect order line-item changes or deletions
Cancel, Reschedule, or place work orders on hold
Notate customer's account
Make sure field technicians are following procedures correctly and document issues for escalation
Requirements Minimum Qualifications
Must be at least 2 years in College
Must have at least 1 year of BPO experience in a field service/dispatch or customer service account
Must have good communication skills
Willing to work on shifting schedule and on-site
Location: Cebu and Gensan

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