Customer Service Specialist

Job Description

Unveil Extraordinary Opportunities: Join an Epic Journey in the Parking Industry Today!

Imagine a role that allows you to interact with clients from different corners of the world, understanding their needs, and providing solutions that transcend geographical boundaries. As a Customer Service Specialis t, you will provide comprehensive support across all Secure Parking businesses and products, encompassing Secure Parking, Traffic Monitoring Services, and Parkey. Your role involves problem-solving and assisting customers through various inbound channels to ensure a positive customer experience. Additionally, you will collaborate with the sales team to identify and engage with the community of interest associated with each car park, contributing to the overall success of our services and sales efforts. This is your chance to be part of a forward-thinking team that leverages cutting-edge technology to engage with an international clientele, all from the convenience of your local office.

Employment Type: Full Time

Shift: Shifting

Work Setup: Hybrid, Ortigas

Salary: PHP 24,000

What awaits you in this role

• Support customers across all Secure Parking businesses and products, including Secure Parking, Traffic Monitoring Services, and Parkey.
  
• Problem-solve and support customers via a range of inbound channels to achieve a positive customer experience.
  
• Assist the sales team by sourcing the community of interest around each car park.
  
• Ability to source and convert leads into new business and identify prospective new business.
  
• Assist the sales team by contacting sales leads to encourage sign up.
  
• Conduct outbound prospecting calls (cold calling) and canvassing activities on a daily basis to build a sales pipeline.
  
• Develop and implement action plans for targeted sites to achieve sales and revenue objectives primarily through direct sales techniques including canvassing and telemarketing.
  
• Document all new Monthly Parking leads received via phone and email. Regularly follow up customers at various stages of the Permanent sales lifecycle (e.g. general enquiry, quote, contract) to convert them.
  
• Contact customers who have requested to cancel their Permanent Parking account.
  
• Record customer contacts and root cause reasoning accurately.
  
• Assist in processing to support customers across all of Secure Parking's products and services.
  
• Handle disputes and complaints in a way that is supportive of the customer and the business.
  
• Prepare regular reports on completed sales target activity and sales action plan for targeted sites and other reports as required.
  
• Prepare regular reports for COI around the car park, including which partnerships are more commercial and financially viable.
  
• Review and understand all Sales and Marketing obligations within each contract scheduling and management of all administrative and marketing tasks to be completed onshore.
  
• Respond to customer service enquiries regarding car park operating hours, prices, access, accounts, vouchers, and functions.
  
• Process applications and relevant documents for all sales made from lead generation and canvassing activities, such as permanent parking, new voucher sales, re-ordering voucher sales, and advantage parker, etc.
  
• Conduct a range of administrative and customer service-focused activities to support the onshore team and ensure a positive customer experience.
  
• Complete account audits for large clients as requested.
  
• Maintain up-to-date customer service procedures by alerting the relevant representative to complete if an error is identified.
  
• Assist operations with regular car park permanent parker audits.
  

Other Duties:

• Establish and maintain effective and harmonious work relationships with colleagues and supervisors.
  
• Comply with Secure Parking's workplace health and safety policies, procedures, and instructions to ensure a safe workplace.
  
• Be aware of and demonstrate a commitment to the principles of equal opportunity in the workplace.
  
• Participate in staff training and development activities to assist in the achievement of individual and work objectives. This includes an expectation that all employees will learn and utilize new technology.
  
• Undertake other reasonable duties as assigned and appropriate.
  

Requirements

What do you need to succeed

• Exceptional communication skills.
  
• Prior administrative, customer service, and sales experience.
  
• Attention to detail, problem-solving skills, and focus on continuous improvement.
  
• Demonstrate initiative in the execution of duties.
  
• Discretion and judgment Strong organization and planning skills.
  
• Excellent computer literacy, including Office Suite (Intermediate level or above).
  
• Desire to be proactive and create a positive experience for stakeholders.
  
• Multiskilling - ability to handle several projects or tasks consecutively.
  
• Ability to work effectively both independently and as a team.
  

Benefits

Why choose us

• HMO coverage upon regularization
  
• Hybrid work set-up
  
• Prime office location
  
• Standard government and Emapta benefits
  
• 20 annual leaves to be used on your discretion
  
• Direct exposure to international clients
  
• Realistic career growth opportunities
  
• Upskilling through Emapta Academy
  
• Diverse and supportive work environment
  

Whom you'll work with:

Our client is one of the largest commercial car park operators in Australia, with over 550 car parks across Australia and New Zealand. Our client's company was founded over 40 years ago and is now owned by Japan's largest commercial car park operator. The company's vision is to be the leader in the markets they operate - as judged by the customers they serve and this is grounded in their commitment to provide a seamless experience across every step of the customer's journey. Our client's core values are People First, Resilience, Integrity, Daring and Passionate.

Who are we

Discover a world of possibilities at Emapta , where your career takes flight in stability and growth. Join a team that thrives on camaraderie, supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration, innovation, and personal development. We provide you with the platform for your success, empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success, Emapta offers a stable foundation for . Team up with like-minded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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