Customer Specialist - Urgent Role

We are looking for an enthusiastic Customer Specialist to join our diverse team at MicroSourcing in Pasig.
Growing your career as a Full Time Customer Specialist is an incredible opportunity to develop relevant skills.
If you are strong in leadership, planning and have the right personality for the job, then apply for the position of Customer Specialist at MicroSourcing today!

• Reporting to the Claims Manager in Sydney, the role will be responsible for servicing all claims for the partners global insurance book, managing claims for UK, EEA and Australian customers
• Assessing, coordinating and settling all claims within their own settlement authority
• Claims will be managed predominately online (collection of information) with some outbound telephony (but no inbound)Ensure all forms are uploaded to Jobscience
• Make Contact with candidates regarding documents needed to reach compliance
• Check the Registration Inbox regularly and ensure all documents for your pipeline are uploaded onto Jobscience
• Regularly audit your priority list so records are accurate
• Give regular updates to Account Managers/Business Development Managers for their area pipeline
• Active Attempt to clear 5 packs per week
• Schedule regular meetings with AM/BD to adjust priority pipelines due to responsiveness/eligibility
• Log all activity on Jobscience for each time contact is made with Candidate
• Ensure all mandatory documents are uploaded onto Jobscience before sending for clearance
• All other duties assigned

Benefits of working as a Customer Specialist in Pasig:

● Company offers great benefits
● Opportunities to grow
● Attractive package