Customer success Account Manager

Company : Aviate

Job Type : Full Time

Salog, Goa

Number of Applicants

:

000+

This job is no longer accepting applications.

Scroll down below to view similar jobs .

Job Description - Customer success Account Manager

Company Overview Aviate is a job-discovery and preparation platform, known for its tech prowess and a user base of over 900K users. We are dedicated to helping employers scale up their non-tech talent and have been rated as one of the top Indian startups across all industries by AngelList/Wellfound in 2022. With our strong backing from AngelList's quant fund, we are set to revolutionize the job market. Job Overview We are seeking a highly motivated and customer-oriented individual to join our team as a Customer Success Account Manager. As a Customer Success Account Manager, you will be responsible for managing and nurturing relationships with our valued customers. You will work closely with our sales and support teams to ensure customer satisfaction and drive growth within our client base. This is a junior-level role, suitable for candidates with 1 to 3 years of experience. Qualifications And Skills
1-3 years of experience in customer success or account management role
Strong interpersonal and communication skills
Proven ability to build and maintain relationships with customers
Knowledge of SaaS sales and software as a service (SaaS) industry
Experience in sales development or lead generation is a plus
Ability to work independently and as part of a team
Excellent problem-solving and decision-making abilities
Proficiency in CRM systems
Bachelor's degree in Business Administration or a related field
Roles And Responsibilities
Build and maintain strong relationships with our existing customer base
Ensure high customer satisfaction by delivering exceptional service and support
Identify upsell and cross-sell opportunities to drive revenue growth
Act as the main point of contact for customer inquiries and issue resolution
Collaborate with the sales team to renew and expand customer contracts
Gather customer feedback and communicate insights to internal teams
Conduct product demonstrations and train customers on platform features
Stay up-to-date with industry trends and developments to provide strategic recommendations
Maintain accurate and up-to-date customer records in CRM system