Customer Success Manager - Hiring Now

We are on the lookout for a focused Customer Success Manager to join our incredible team at Dempsey in Makati.
Growing your career as a Full Time Customer Success Manager is a great opportunity to develop useful skills.
If you are strong in persuasion, leadership and have the right initiative for the job, then apply for the position of Customer Success Manager at Dempsey today!

CUSTOMER SUCCESS MANAGER

JOB DESCRIPTION:

• Overall responsibility of perfect implementation of all client payroll rules.
• Stay updated on changing DOLE rules and updating the software accordingly.
• Motivate the team to ensure client satisfaction and employee satisfaction.
• Runs payroll for clients.
• Develop Excel back-ups for calculation.
• Automate payroll on the HCMS for all current clients.
• Handles existing and new client’s data migration.
• Obtain understanding of client payroll rules and policies during implementation.
• Calibrate with the client on how each rule and policy is to be applied using historical payroll

calculation by the client.

• Highlight any discrepancies in historical calculation to the client.
• Confirm the client rules can be deployed in the software.
• Highlight any customization request by the client.
• Cross check automated payroll with Excel calculations.
• Obtain client sign off on all payroll calculations and reports during implementation.
• Ensure successful On-boarding and Implementation of our Human Capital Management

Software (HCMS) for all Clients.

• Be a Product Champion and train your team members on our HCMS.
• Train team members on soft skills required to interact within the organization and clients.
• Oversee the demos to prospective clients.
• Evaluate and analyze clients’ needs.
• Enhance client training and encourage them to upgrade their product, if needed.
• Promotes client loyalty.
• Work with other teams internally and at client’s end to ensure roadblocks are getting resolved.
• Define the project plan for each implementation and ensure all timelines are met.
• Escalate when required to ensure no timelines are missed.
• Interact with clients including site visits for implementation and maintain a good rapport.
• Ensure timely resolution of all client concerns post implementation.
• Provide regular updates on the implementation to the leadership team internally, to the client

and bank partners.

• Inspire and motivate the department as to promote a positive and productive work atmosphere.
• Such other duties as may be designated or assigned by the Company as may be made known to

you.

QUALIFICATIONS:

 At least 2- 5 years experience as Customer Success Officer/ Manager in a Software as a Service Company leading at least 5-10 Implementation Analyst

• At least 2-5 years experience in software implementation
• At least 2-5 years experience in calculating payroll for multiple clients
• Knowledge of updated DOLE rules
• Advance MS Excel Skills
• Willing to travel for business trips to meet clients
• Strong analytical and planning skills
• Good communication and presentation skill

Benefits of working as a Customer Success Manager in Makati:

● Learning opportunities
● Opportunities to grow
● Advantageous package