Customer Success Officer - Remote Work

Job Description:

NextPay is seeking a motivated and resourceful Customer Success Officer to join our team in Manila, NCR. This is a remote work position with a full-time commitment at the Associate Level. The ideal candidate will have at least 2 years of experience in a similar role and possess strong analytical and critical thinking skills.

Responsibilities: - Manage a portfolio of clients to ensure their satisfaction and success with NextPay products and services - Proactively engage with clients to understand their needs and provide solutions to help them achieve their business objectives - Analyze data and metrics to identify trends and opportunities for improvement in customer success strategies - Collaborate with cross-functional teams to address customer issues and enhance the overall customer experience - Develop and implement customer success plans to drive retention and upsell opportunities - Provide feedback to internal teams based on customer interactions to improve product offerings - Stay up-to-date on industry trends and best practices in customer success to continuously improve our processes

Requirements: - Bachelor's degree in Business, Marketing, or related field - 2+ years of experience in customer success, account management, or sales - Strong analytical and critical thinking skills - Excellent communication and interpersonal skills - Proven track record of building and maintaining relationships with clients - Ability to work independently and as part of a team

Personality Traits: - Resourceful - Reliable

Soft Skills: - Analysis - Critical Thinking

Benefits: - Training & professional development opportunities - Relocation allowance for eligible candidates - Gym membership reimbursement

Working Environment: - Leverage data to inform decisions and drive strategic initiatives

Equal Opportunity Statement: NextPay is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We encourage all qualified individuals to apply for this position.

Deadline to apply: May 31, 2024

Join our team at NextPay and help us empower businesses to succeed!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.