Customer Success Specialist

As a member in our Customer Success Graduate in Customer Operations, you will be part of a fast-paced, customer centric environment providing efficient skills in core fundamental areas of customer care and experience, channel/partner management as well as customer data management through the form of case handling and management. While most of the responsibilities will be completed via phone and email, there will opportunities to attend meetings, events and other external activities from time to time. You will be responsible for providing administrative support to customers and partners based on queries raised with the Customer Success team. You will be a point of contact for inbound queries and assist with the management of our CRM systems and internal SharePoint systems. Other roles will include data assessment and validation as well as report keeping and collaboration. Ultimately, you will have the opportunity to work in a dynamic environment, learn new skills, and grow within the organization. If you are passionate about delivering exceptional customer service, have strong communication and problem-solving skills, and are looking for an exciting career opportunity, we encourage you to apply. Key Responsibilities:

• Reactive Partner / Customer - Account management support and query management
• Proactive Customer Engagements as prescribed by specific projects
• Customer Retention
• Call down day participation based on Customer / Partner engagement focused activities
• Customer Account Optimixation reporting
• Salesforce Management - Customer and Contact Records
• Marketing event support, internal and external
• Identifying upsell opportunities for Global Service Desk customers
• Act as a point of contact for inbound queries and assist with the management of our CRM systems and internal SharePoint systems.
• Manage customer cases efficiently and effectively, ensuring customer satisfaction.
• Keep accurate records and collaborate with team members on reports and other tasks.

Qualifications:

• The successful candidate must have completed the following in the last 2 years:
  • Bachelor of Commerce
  • Business Administration Diploma, Management & Marketing
• Able to work collaboratively within a team environment, whilst driving specific objectives individually;
• Energetic
• Structured with great attention to detail
• Customer centric, eager to please and friendly
• Driven for success and ambitious
• Adaptable and flexible
• Pragmatic
• Goal and solutions orientated
• Passionate about Technology
• Passionate about learning and self-development
• Resilient
• Adaptable and flexible
• Well spoken
• Professional and presentable.
• Technical Skills will be an added advantage

Work set-up : Hybrid (10x a month in the Outsourced Eastwood office)
Work schedule : Shifting schedule

Outsourced Quality Assured Services Inc.

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

MISSION STATEMENT

Outsourced Quality Assured Services Inc.'s mission is to help our clients build successful and profitable businesses. Our team is driven by a passion for being exceptional and providing an uncompromising commitment to quality.

VISION STATEMENT

Our aim is to be internationally acknowledged for delivering the highest quality offshore staffing services. We aim to be the benchmark.

CULTURE

We hire smart and determined professionals, and we favor ability over experience. We maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We are polite and respectful, we give back to the community, and we enjoy what we do.

VALUES

To be exceptionalTo deliver the highest qualityTo be polite and respectfulTo be the benchmarkTo enjoy what we do

COMPANY DESCRIPTION

Outsourced. ph is a leading ISO-certified Philippines offshore outsourcing company that provides dedicated remote staff to some of the world's leading international companies. Outsourced is recognized as one of the Best Places to Work and has achieved Great Place to Work Certification. We are committed to providing a positive and supportive work environment where all staff can thrive. As an Outsourced staff member, you will enjoy a fun and friendly working environment, competitive salaries, opportunities for growth and development, work-life balance, and the chance to share your passion with a team of over 1,000 talented professionals

MISSION STATEMENT

Outsourced Quality Assured Services Inc.'s mission is to help our clients build successful and profitable businesses. Our team is driven by a passion for being exceptional and providing an uncompromising commitment to quality.

VISION STATEMENT

Our aim is to be internationally acknowledged for delivering the highest quality offshore staffing services. We aim to be the benchmark.

CULTURE

We hire smart and determined professionals, and we favor ability over experience. We maintain an open culture where everyone is a hands-on contributor and feels comfortable sharing ideas and opinions. We are polite and respectful, we give back to the community, and we enjoy what we do.

VALUES

To be exceptionalTo deliver the highest qualityTo be polite and respectfulTo be the benchmarkTo enjoy what we do

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