Customer Support Assistant - Remote Work

Job Description:

Olivia is seeking a Customer Support Assistant to join our team remotely in Cebu, Central Visayas, PH. This is a full-time Associate Level position with a requirement of 2 years of experience in customer support roles. We are looking for individuals who are driven and resilient, with excellent attention to detail and research skills.

Responsibilities: - Provide exceptional customer support through various channels, including email, chat, and phone - Assist customers with inquiries, issues, and feedback in a timely and professional manner - Research and resolve customer concerns effectively, demonstrating empathy and understanding - Collaborate with the team to improve processes and procedures for enhanced customer satisfaction - Maintain accurate records of customer interactions and transactions - Stay updated on product knowledge and industry trends to provide accurate information to customers

Requirements: - 2 years of experience in a customer support role - Strong communication skills, both written and verbal - Excellent problem-solving abilities and a customer-focused mindset - Ability to work remotely and independently with minimal supervision - Proficiency in using CRM software and other customer support tools - High school diploma or equivalent required; Associate's degree preferred

Benefits: - Free food - Training & professional development opportunities - Joining Bonus

Working Environment: At Olivia, we prioritize understanding and empathy in all interactions. Our team values collaboration, innovation, and continuous learning to provide the best possible support to our customers.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Olivia is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.