Customer Support Engineer - Hiring Now

We are hiring a capable Customer Support Engineer to join our vibrant team at The HR Practitioner in Davao del Sur.
Growing your career as a Full Time Customer Support Engineer is an amazing opportunity to develop competitive skills.
If you are strong in critical thinking, teamwork and have the right drive for the job, then apply for the position of Customer Support Engineer at The HR Practitioner today!

Responsibilities:

• Serves as first point of contact with customers regarding their machine issues after installation.
• Provides prompt and accurate feedback to customers.
• Provides initial diagnoses, analyses and troubleshoots machine issues .
• Asks customers targeted questions to quickly understand the root of the problem.
• Guides customers through a series of actions by phone, email or other communication channels until issue is addressed or solved.
• Coordinates, escalates, monitors and follows up unresolved or open issues to/with appropriate colleagues locally and in the head office.
• Ensures all issues and communications with customers are properly logged and updated in the internal CRM system.
• Follows up with customers to ensure that their machines are fully functional after troubleshooting.
• Provides technical support to Service Engineers during installation, service visits and trainings.
• Prepares and submits accurate and timely reports.
• Documents technical knowledge, including findings, analyses, solutions, recommendations and learnings in the form of notes and manuals.
• Performs other tasks that may be assigned from time to time.

Qualifications:

• Good understanding of technology products
• Familiarity with remote desktop applications
• Excellent problem-solving skills
• Superb communication skills, both written and verbal
• Self-motivation and positive disposition
• Confidence and composure in handling multiple tasks and customer issues at one time

Education and Experience:

• BS degree in Mechanical, Electrical, Electronics and Computer Engineering or relevant field
• Proven work experience as a Technical Service Coordinator or similar role
• Professional qualification is an advantage
• Has call center experience as Customer/Technical Support

Interested candidates with suitable qualifications and relevant experience are encouraged to email their current/updated resumes, transcript of records, relevant certifications or licenses, as well as with other pertinent documents, and kindly indicate in the subject line the preferred position title applied at: View email address on ph.jobslin.com.

Benefits of working as a Customer Support Engineer in Davao del Sur:

● Learning opportunities
● Advancement opportunities
● Competitive salary