Customer Support Officer

Account & Relationship Management (Banking & Financial Services)

• Account Management : manage and maintain customer accounts, ensuring that their information is accurate and up-to-date.
• Customer Support: provide assistance to customers via email or other communication channels, answering their inquiries, addressing their concerns, and resolving issues promptly and professionally.
• Ensures that appropriate actions are taken to resolve customer problems and concerns.
• Seeks necessary approvals for Garnishment and Deceased DiskarTech account holder/s.
• Provides support on report generation for the DEIG as deemed needed.
• Verify results of customers in the Nextbank Backoffice if really matched in the names and personalities in the watchlist hits.
• Provides initial assessment and recommendation to be taken to the accounts with watchlist hits. 
• Performs additional verification of selected processes and/or transactions as may be deemed necessary by the Department Head and DCO, especially if there are new regulatory issuances that require immediate validation or testing to ensure compliance.
• Conducts root because analysis of issues noted during compliance reviews to be able to render correct recommendation to the business units or Management and prevent recurrence of the issue/finding in succeeding compliance reviews/regulatory examinations.
• Performs tasks diligently to ensure accurate and timely completion of all work activities in the Department.

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