Customer Support Officer - Remote Work

Job Description:

Smart Communications is looking for a dedicated Customer Support Officer to join our team on a full-time, remote basis. As a Customer Support Officer, you will be responsible for providing exceptional customer service to our clients and ensuring their needs are met in a timely and efficient manner. This position is at the Associate Level and requires a minimum of 4 years of experience in a similar role.

Responsibilities: 1. Handle customer inquiries and provide solutions to their concerns via phone, email, or chat. 2. Maintain a positive and professional attitude when interacting with customers. 3. Escalate complex issues to the appropriate teams for resolution. 4. Keep accurate records of customer interactions and transactions. 5. Collaborate with other departments to ensure customer satisfaction. 6. Continuously strive to improve customer service processes and procedures. 7. Meet and exceed customer satisfaction goals.

Requirements: 1. Resilient and energetic personality traits. 2. Strong project management and planning skills. 3. Minimum of 4 years of experience in customer support or a related field. 4. Excellent communication and problem-solving skills. 5. Ability to work remotely and manage time effectively. 6. Bachelor's degree in a related field is preferred but not required.

Benefits: 1. Company transportation provided for local team members. 2. Joining bonus for new hires. 3. Visa sponsorship for eligible candidates.

Working Environment: At Smart Communications, we leverage data to inform decisions and drive strategic initiatives. You will have access to the latest tools and technologies to enhance your productivity and efficiency in a remote work setting.

Deadline to Apply: May 17, 2024

Equal Opportunity Statement: Smart Communications is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.