Customer Support Officer - Remote Work

Job Description:

Storm Technologies is seeking a motivated and enthusiastic Customer Support Officer to join our remote team in Davao City, Philippines. As a Customer Support Officer, you will be responsible for providing excellent customer service and support to our clients, ensuring their needs are met and issues are resolved in a timely and professional manner.

Responsibilities: - Responding to customer inquiries via email, chat, or phone promptly and professionally - Providing solutions to customer issues and concerns in a courteous and efficient manner - Troubleshooting technical problems and providing technical support to customers - Documenting customer interactions and keeping accurate records of customer inquiries and resolutions - Collaborating with other team members to ensure a seamless customer experience - Identifying and escalating priority issues to the appropriate teams for resolution - Proactively identifying opportunities to improve customer support processes and procedures

Requirements: - 1 year of experience in customer service or support roles - Confident and driven personality with a strong desire to help customers - Strong analytical skills to assess customer needs and provide effective solutions - Innovative mindset to constantly improve and streamline customer support processes - Excellent communication skills, both written and verbal - Ability to work independently and remotely in a fast-paced environment - Proficiency in using customer support software and tools - High school diploma or equivalent required, Bachelor's degree preferred

Benefits: - Remote work flexibility - Life insurance - Joining bonus

Working Environment: At Storm Technologies, we promote equality and fairness for all employees. We believe in creating a diverse and inclusive work environment where everyone is treated with respect and provided with equal opportunities for growth and success.

Deadline to apply: 2024-06-27

Equal Opportunity Statement: Storm Technologies is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing a work environment that is free from discrimination and promotes diversity, inclusion, and equal opportunity for all employees.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.