Director of Operations

Summary Job Description Responsible for the overall operational performance of Wire Investigation located in Philadelphia PA, Charlotte NC, Portland , OR , Hyderabad, India and Manila, Philippines. Manages middle managers and/or upper middle managers, in specialized roles. Contributes in the development and implementation of long-term strategies, policies and technological advancements. Considered an authority for complex technical, operational and processing functions with cross-group impact. Responsible for complex wire inquiry management, boutique premium services, process improvement initiatives, developing and monitoring service standards, department goals and the enterprise complaint wire support process. Foster an inclusive and diversity workforce. Responsible for business processing models, risk and controls and adherence to all banking regulatory compliance requirements. Strategically monitors processing/customer trend issues and quality/production standards to ensure compliance and mitigate operational risks. Partner and support multiple line of businesses (Global Financial Institutions, Consumer and Commercial) with the delivery of Wire payment products and excellent customer services delivery. Responsible for the quality control results, audit reviews, matters requiring attention and corrective action solutions Streamline hand-offs processes between lines of businesses to gain greater efficiencies and mitigate operational risks. Required Qualifications: 15+ years of operations experience, 7+ years of management experience in payment operations. Wires Investigations experience would be an advantage. Desired Qualifications: Experience leading a major function or large geographic segment of a financial services organization Solid budget forecasting and risk management skills Excellent verbal, written, and interpersonal communication skills Ability to interact effectively with all levels of an organization; including at the executive level 10+ years of Wire Transfer Investigations experience 7+ years of strategic planning, operations, or implementation experience within a financial services institution Experience managing geographically dispersed team members, including both exempt and non-exempt team members and offshore resources Outstanding pipeline management experience, including performance reporting and effective process design Experience working with offshore based providers Demonstrated ability to hold constructive and productive relationships with peer groups, support partners, and other lines of business Demonstrated experience ensuring overall compliance to include government regulations and company policies Relationship building and ability to drive decision making through a consensus building approach Demonstrated excellence at identifying stakeholders, understanding needs, and driving to resolution Demonstrated experience handling complex matters as they relate to wire transfer processes. Ability to lead through transformational change and large initiatives