eCommerce Customer Support

• Join this Gen Z, Influencer Australian swimwear company, and work with Australian and Filipino team.
• The offer is inclusive of a laptop + Internet allowance + HMO for you and your dependent within the first month (with Covid insurance coverage). 
• Your workstation is set up in a safe and secure location at home with stable and reliable internet, not less than 25 Mbps.
• Php 30, 000 to Php 48, 000 per month.
• MUST have experience in Shopify, Gorgias, and the eCommerce fashion industry.
• 7:00 am to 4:00 pm, Monday to Friday for 4 weeks during the paid training period. 
• Role 1- Night Shift- Sunday - Thursday 10pm-7am Philippines time
  Role 2- Day Shift - Tuesday- Saturday 7am-4pm Philippines time

Benefits

• HMO healthcare for you and one dependent (with COVID insurance)
• 20 combined SL/VLs per year accrued from day one (you will have 10 accrued once you pass regularisation).
• Government Mandated Benefits
• Paid Philippines Public Holidays

Perks of being a member of the Filta Community

• Potential Access to Over 50 Locations Throughout the Philippines for Work-From-Home or Work-On-Site Options.
• Monthly Social & Wellness Activities
• Member Wellness Program
• Milestone Gifts
• Birthday Cake
• Paid Birthday Leave
• Welcome Gift Packs
• Work Anniversary Gifts
• 13th Month Bonus
• Year-End Party
• Christmas Hamper
• Laptop and Internet Allowance

About the Role

In this position, you will have a direct reporting relationship with an Australian-based Customer Care Team Leader. You will collaborate with fellow team members from the Philippines, collectively responsible for handling daily online customer inquiries through various communication channels, such as email, live chat, SMS, and social media platforms. Your primary goal is to maintain a high standard of service delivery and enhance customer satisfaction by actively seeking solutions and working in cooperation with the team to meet our customer service objectives. Key Responsibilities 

• Maintain positive customer relationships across multiple communication channels, including email, live chat, SMS, and social media platforms, by promptly and professionally responding to customer inquiries using Gorgias. 
• Maintain positive customer relationships across multiple communication channels, including email, live chat, SMS, and social media platforms, by promptly and professionally responding to customer inquiries using Gorgias.
• Assist customers with return inquiries (refunds, exchanges, store credits) and manage these requests via the Loop portal.
• Handle customer queries regarding their orders - editing, cancellations, address updates, shipping information - actions via Trello + Shopify and StarshipIT

Position Prerequisites Experience & Software

• Prior experience in eCommerce customer service is a must-have. 
• Proficiency in using Gorgias, Zendesk, or similar platforms (Gorgias is preferred). 
• Familiarity with Shopify is a must. 
• Familiarity with Loop is preferred. 
• Experienced in serving as the main point of contact with customers online via email and chat, adept at turning inquiries into sales and creating satisfied, returning customers.

What’s Next?

Click the Apply button, attach your CV, and complete the questionnaire!

As this is an urgent requirement if you want to fast-track your application, complete your application online and connect with Adelaide De Leon at