Engineering and Service Manager

ENGINEERING & SERVICE MANAGER - CEBU BASED

JOB SUMMARY: Responsible for the overall operations of the Engineering Department in Cebu branch office.

QUALIFICATIONS:

• Engineering Graduate, preferably a licensed Mechanical Engineer
• With at least 10 years managerial experience in HVAC, general equipment maintenance, and warranty management
• Knowledgeable in kitchen, laundry equipment, & air-conditioning
• With at least five (5) years' experience as a Manager
• With experience in after sales service, parts sales, managing targets, contract negotiation, inventory forecasting, and accounts receivable management
• With good customer service, negotiation, and presentation skills
• High proficiency in MS Office especially in MS Excel.

DUTIES AND RESPONSIBILITIES

• Organizes, plans and coordinates all after sales activities of the department.
• Maintains close liaison with customers and suppliers.
• Prepares summary of parts sales forecasts for the division.
• Negotiates service contracts.
• Updates management on the progress of escalated service activities and acquires
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• Prepares and/or reviews costing and selling prices to maximize contribution and win biddings.
• Manages the credit and collection activities of the department. Ensures that Ars are paid
• Recruits and assigns enough qualified personnel to adequately cover customer service
• Works hand in hand with customer’s installation and maintenance engineers until every major
• Provides the necessary personality in closing or finalizing sales negotiations and contracts.