Healthcare Medical Specialist

Job Title: Healthcare Medical Specialist - Customer Service 

Company: Neolytix 

Work Set up: Remote 

Employment Type: Full-time 

About Us: Neolytix is a boutique Consulting and Management Services Organization that works with small & medium-sized healthcare providers across the United States. Our portfolio of services caters to micro verticals and is built on the expertise we have developed in enabling these practices. 

Work with a company where your work can make a real impact! 

· We are a boutique company respected and ❤ by our clients providing no-nonsense advice on key issues that impact them. 

· 4.7 ⭐ on Google and 4.2 ⭐ on Glassdoor with 80% of approval rating! 

Position Overview: We are seeking a dedicated and compassionate Healthcare Medical Specialist to join our Customer Service team. The ideal candidate will have a strong background in healthcare and customer service, with a passion for helping others. As a Healthcare Medical Specialist, you will be responsible for providing support and assistance to patients, healthcare providers, and other stakeholders to ensure the highest level of customer satisfaction. 

Responsibilities: 

• Respond to inquiries from patients, healthcare providers, and other stakeholders via phone, email, and chat 

• Assist patients with appointment scheduling, billing inquiries, and insurance verification 

• Provide accurate and timely information about healthcare services, procedures, and policies 

• Coordinate with healthcare providers and other departments to resolve patient issues and concerns 

• Maintain accurate and detailed records of customer interactions and transactions 

• Identify and escalate priority issues to the appropriate department or supervisor 

• Stay up to date on healthcare industry trends, regulations, and best practices 

Requirements: 

• Previous experience in a customer service or healthcare-related role preferred 

• Strong communication and interpersonal skills 

• Excellent problem-solving abilities and attention to detail 

• Ability to multitask and prioritize tasks in a fast-paced environment 

• Proficiency in Microsoft Office and electronic medical records (EMR) systems 

• Compassionate and empathetic demeanor 

• Desktop/Laptop with at least i3/Ryzen3 processor and 8gb of Ram 

• Webcam, Noise Cancelling headset, 30mbps internet speed or above 

• Dedicated place at home for work 

Benefits: 

• Competitive salary 

• Comprehensive benefits package 

• Paid time off and holidays 

• Opportunities for career advancement and professional development 

• Collaborative and supportive work environment