HR Specialty Service Specialist

Job Description

This role provides an excellent opportunity to manage complex interview requests across multiple locations, line of business and time zones.

Job summary:

As an Interview Scheduler within the Talent Acquisition Operations team, you will play a vital role supporting activities required to successfully hire top talent.  Using good judgment and leveraging company best practices, you will manage complex interview requests across multiple locations, line of business and time zones.  The ability to interact with staff at all levels in a fast-paced environment, sometimes under pressure, remaining flexible, proactive, resourceful and efficient, with a high level of professionalism and confidentiality is crucial to this role.  Expert level written and verbal communication skills, strong decision-making ability and attention to detail and equally important.

Job responsibilities:

• Receive requests from recruiters to schedule interviews between candidates and the hiring managers
• Contact hiring managers, recruiters and candidates via email, phone, or scheduling tool to arrange
• Arrange candidate travel within JPMC guidelines
• Send confirmation emails once interview date and time have been established
• Reschedule interview dates/times as need arises
• Ensure external candidates going through the pre-screening process have completed their applications and if not, take appropriate follow-up steps
• Ensure that data integrity is monitored and maintained within all tools leveraged
• Run standard daily, weekly, monthly recruiting and audit reports
• Compile various reports to determine and track trends 

Required qualifications, skills and capabilities:

• Minimum 2 years experience in a frontline voice-support Customer Service role
• Strong organization skills with exceptional attention to detail
• Proven ability to prioritize and multi-task in a highly regulated, fast-paced environment
• Excellent verbal and written communication skills
• Excellent customer service and interpersonal skills
• Ability to work in a dynamic environment where work tasks vary and processes are changing
• Issue follow-up and timely resolution
• Strong Excel skills including pivot tables, charts, formulas; advanced PowerPoint skills
• Flexibility to work either APAC or NAMR hours depending on business needs

Preferred qualifications, skills and capabilities:

• Experience handling a blended account (voice and non-voice/ back-office) an advantage
• Global Talent Acquisition Operations background highly preferred
• Report/Project Analyst skills preferred

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we’re setting our businesses, clients, customers and employees up for success.

Human Resources plays a critical role in driving the employee experience, shaping the firm’s culture and building a diverse and inclusive workforce. We are a strategic partner to the business — working with leaders across the firm to hire, develop and retain the best people and help meet business goals. Together, we foster a work environment in which our people are supported, feel like they belong and are able to make an impact through their work. We develop and deliver a suite of products and services that help make JPMorgan Chase an employer of choice and drive our business forward.