IT Operations Service Desk Delivery Lead

IT Operations | Service Desk Delivery Lead

Management (Information & Communication Technology)

Ready to become part of the dynamic Accenture team? We’re seeking candidates with the right skills and experience for this role. Think you match the profile? Reach out to us, we'd love to hear from you!

About Accenture
Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 733,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at

 

What you’ll do:

As a Technology Delivery Lead, you will be responsible for managing the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to manage scope and risk. Your typical day will involve leading delivery, managing service quality and cost, and proactively supporting sales through innovative solutions and delivery excellence.

• Lead the delivery of large, complex technology projects using appropriate frameworks and collaborating with sponsors to Manage scope and risk.
• Manage service quality and cost to ensure profitability and continued success.
• Proactively support sales through innovative solutions and delivery excellence.
• Manage and mentor a team of technology professionals to ensure successful project delivery.
• Develop and maintain Strong relationships with clients and stakeholders to ensure customer satisfaction and repeat business.

Team Lead ensures end-to-end governance and management of all in-scope ITSM processes, especially Incident, Change, and Service Level Management

This involves implementation and continuous improvement of standardized methods and processes which the Service Manager shall also drive across all capabilities, including client resolver groups and other stake holders, and the account management teams

The Team Lead is expected to consistently drive the identification of opportunities for continuous improvement

Here’s what you’ll need:

• Minimum 5 year(s) of experience is required

Professional & Technical Skills:

• Required Skill: Expertise in Advanced service Desk Resolution Management.
• Additional Must to Have skills: program project Management.
• Strong understanding of project management methodologies and frameworks.
• Experience in managing large, complex technology projects.
• Excellent leadership and team management skills.
• Strong communication and stakeholder management skills.
• Ability to Proactively identify and mitigate project risks.
• Experience in driving profitability and continued success through effective cost Management.
• Experience in supporting sales through innovative solutions and delivery excellence.

Additional Information:

• The candidate should have at least 5 years of experience in Advanced Service Desk Resolution Management.
• The ideal candidate will possess a Strong educational background in technology or a related field, along with a proven track record of delivering large, complex technology projects.

What we believe:

All our leaders are committed to building a better, stronger and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Accenture is committed to providing equal employment opportunities for persons with disabilities. Please let your recruiter know if you require reasonable accommodation to enable your participation in the recruitment process, they will be happy to assist you.

What’s in it for you?

• Competitive Total Rewards (Performance Bonus, 13th Month Pay, Day 1 HMO & Life Insurance Coverage)
• Expanded maternity leave up to 120 days *
• Expanded paternity leave up to 30 days *
• Flexible Working Arrangements *
• Healthy and Encouraging Work Environment
• Company-sponsored trainings like upskilling and certification
• Employee Stock Purchase Pan
• Loyalty and Christmas Gift
• Inclusion and Diversity Benefits
• Car and housing plan *

*Terms & Conditions apply

Equal employment Opportunity Statement:

All employment decisions shall be made without regard to age.., race, creed, color, religion, gender, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Please read Accenture’s Recruiting and Hiring Statement for more information on how we process your data during the Recruiting and Hiring process.

IMPORTANT REMINDER: We appreciate your interest in applying with Accenture. Please ensure to complete your profile and accomplish all required information in Workday within the next 24 hours, in order for us to start processing your application. You may access Workday by clicking the “Apply Now” button or refer to the link sent via SMS or email.

Report this job advert

Don’t provide your bank or credit card details when applying for jobs.

Researching careers? Find all the information and tips you need on career advice.