IT Service Desk (Cantonese)

Seize the opportunity to join a global company.   Position:  IT SERVICE DESK   Work Engagement: Direct Employment | Permanent  Location: Mckinley, Taguig Shift Schedule:  Amenable to work in a 24x7 schedule, midshift Salary: 80,000 to 100,000  About Us Seeking exceptional talent solutions across diverse industries Lennor Metier Consulting, a leading DOLE-Licensed executive search and headhunting firm in the Philippines, specializes in placing top talent across IT, marketing, sales, finance, supply chain, manufacturing, engineering, healthcare, and HR domains. Leverage our regional reach and expertise to find the perfect fit for your team.   Job Overview As an IT Service Desk, you will play a crucial role in providing technical support and assistance to end-users that includes resolving IT-related issues, troubleshooting problems, and ensuring the smooth operation of computer systems, software, and peripherals. Responsibilities

• Provide IT Infrastructure support and service to all users in English and Cantonese as well as provide technical assistance for team in areas of Password resets, incident management & request fulfillment in service areas of Client machine & OS, Exchange online & O365, Voice, Data Network, Servers & Asset management.
• Higher IT-Support responsibilities like executive support, attending global calls/ requests effectively for IT-Helpdesk. 2nd level support for client issues including printing issues, desktop issues, voice infrastructure issues, etc.
• Troubleshoot and identify problems, suggest solutions and/or determine escalation path with team, support areas. Be cognizant of the overall IT Infrastructure coverage needs.
• Provide accurate and complete ticket information, escalate appropriately, respond to severity levels with effective & timely customer communication.
• Monitoring and carrying out maintenance activities of hardware/ software/ network/ AV/ server environment, vendor coordination including Asset management, allocation, deployment, tracking for Audit purposes.
• Provide technical & operational support and ticket escalations for client support issues, ensuring solutions are operational and efficient to support business requirements.
• Deliver clear, concise business requirements and system documentation.
• Provide break-fix support & keep standby / loaner hardware for urgent needs.
• Actively highlighting, reporting any additional IT Infrastructure needs which also includes creating documentation for current and new troubleshooting scenarios. Get involved with process improvement and development geared towards gaining efficiency and standardization across the team and department. Perform other job-related duties and special projects as required. Keep informed on shared services system and application changes and show a proficiency in supporting them. Provide substantial effort to understand and support one off and non-standard applications.
• Provide technical support on systems configuration across Network, IT asset Management, WSS and Service Desk platforms.
• Build strong relationships within BU, PGS & other infrastructure teams.
• Ability to diagnosis and resolve technological issues and escalation to PGS and HO team for technical solution.
• Identify Technical Risk and discuss with Leaders for contingency.
• Demonstrate ability to effectively resolve end point, AV and Network troubleshooting.
• Provide support as per defined standard operating procedure documents.
• Support employee business activity functions and equipment.
• Engineer will primarily be available for walk up/ SDX.

Qualifications

• Fluent in English and Cantonese
• At least 2 years of work experience in technical support (can be BPO but preference is service desk type of work)
• Amenable to work in a 24x7 schedule, midshift
• Onsite setup for the first 3 months (and will then transition to hybrid setup)
• Willing to be assigned in McKinley, Taguig

Ready to take the next step in your career Submit your application now! - - - We kindly request your patience as we receive a significant number of applications. Rest assured that our team will update your application's status soon. In the meantime, we encourage you to follow our LinkedIn page to stay informed about future opportunities and company updates.