Live Chat Associate - Remote Work

Job Description:

Grab Philippines is seeking a motivated and detail-oriented Live Chat Associate to join our remote team. As a Live Chat Associate, you will be responsible for engaging with customers through live chat to provide support, answer inquiries, and resolve issues in a timely and professional manner.

Responsibilities: - Interact with customers through live chat to provide assistance and support - Address customer inquiries, resolve complaints, and escalate issues as needed - Provide accurate information about products, services, and promotions - Maintain a high level of customer satisfaction through effective communication and problem-solving skills - Collaborate with other team members to ensure a seamless customer experience - Meet performance targets and goals set by management - Stay up-to-date on company policies, products, and services

Requirements: - Strong written communication skills - Ability to multitask and prioritize in a fast-paced environment - Resilient and able to handle challenging customer interactions - Independent and self-motivated - Cooperation and teamwork skills - Time management skills - High school diploma or equivalent - Prior customer service experience is a plus

Benefits: - Retirement plan - Free food - Life insurance

Working Environment: At Grab Philippines, we support our employees in their personal and professional development. We provide opportunities for growth and a collaborative work environment where everyone's voice is heard and valued.

Equal Opportunity Statement: Grab Philippines is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

Deadline to apply: 2024-05-31

Join our team and be a part of a dynamic and innovative company that values its employees and provides opportunities for growth and development. Apply now to become a Live Chat Associate with Grab Philippines.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.