Live Chat Officer - Remote Work

Job Description:

The Live Chat Officer will be responsible for providing excellent customer service and support through live chat interactions with customers. This role will be responsible for addressing customer inquiries, providing product information, resolving issues, and ensuring a positive customer experience. The Live Chat Officer will also be required to collaborate with other team members to coordinate responses and escalate issues as needed.

Responsibilities: - Engage with customers through live chat to address inquiries, provide product information, and assist with issue resolution - Provide professional and courteous customer service to ensure a positive customer experience - Collaborate with team members to coordinate responses and escalate issues as needed - Maintain accurate and up-to-date records of customer interactions and follow up as necessary - Stay informed about company products, services, and policies to effectively assist customers - Identify opportunities for improvement in customer service processes and suggest potential solutions

Requirements: - Strong written communication skills - Ability to multitask and prioritize tasks effectively - Familiarity with customer service principles and practices - Resilient and reliable personality traits - Project management skills - Adaptability in a fast-paced environment - High school diploma or equivalent - Proficiency in Microsoft Office Suite and other relevant software - Previous experience in customer service preferred but not required

Benefits: - Training and professional development opportunities - Life insurance coverage - Profit sharing program - Committed to environmental responsibility and sustainable practices in the working environment

Equal Opportunity Statement: Advance is an equal opportunity employer and is committed to promoting a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, gender, sexual orientation, age, disability, or religion. We strive to create a supportive and inclusive environment where all employees can thrive and contribute to the success of our company.

Deadline to apply: 2024-05-22

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.