Live Chat Representative - Remote Work

Job Description:

AIDE Home Health Care is seeking a motivated and customer-oriented individual to join our team as a Live Chat Representative. This is a remote work position, offering the flexibility to work from the comfort of your own home in Parañaque, NCR, Philippines. As an Entry Level position, no prior experience is required, making this an excellent opportunity for individuals looking to kickstart their career in the customer service industry.

Responsibilities:

- Providing support to clients and caregivers via live chat by addressing inquiries, resolving issues, and ensuring customer satisfaction - Assisting with scheduling appointments and coordinating services for home health care providers - Collaborating with internal teams to escalate and resolve complex client concerns - Keeping detailed records of all customer interactions and transactions - Following company policies and procedures to ensure compliance and quality service delivery - Participating in ongoing training and professional development opportunities to enhance skills and knowledge

Requirements:

- Independent and adaptable personality traits to thrive in a remote work environment - Strong teamwork and critical thinking skills to effectively collaborate with colleagues and solve problems - Excellent communication skills, both written and verbal, to interact with clients and team members - High school diploma or equivalent education required; college degree preferred - Basic computer skills and proficiency in using live chat platforms and customer service software - Ability to work full-time hours and adhere to a flexible schedule as needed

Benefits:

- Retirement plan to help you secure your financial future - Paid sick leave to ensure you have time to recover and take care of yourself - Visa sponsorship opportunities for career growth and development - Opportunities to give back to the community through corporate social responsibility initiatives

Equal Opportunity Statement:

AIDE Home Health Care is an equal opportunity employer and is committed to creating a diverse and inclusive work environment for all employees. We welcome applicants from all backgrounds and encourage individuals with disabilities to apply.

If you are looking to start a rewarding career in customer service and make a difference in the lives of others, apply now to join our team as a Live Chat Representative. The deadline to apply is May 13, 2024. We look forward to reviewing your application and considering you for this exciting opportunity.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.