Loan Servicing Specialist III

Job Description

Are you looking for an exciting opportunity to join a dynamic and growing team in a fast paced and challenging area? This is a unique opportunity for you to work in the team.

As a Loan Servicing Specialist III within the Centralized Money Movement team, you will be responsible for processing and approving US and Multicurrency loan transactions. You will interact with market partners, relationship managers, and other stakeholders to provide suitable business solutions and services to our Commercial Banking clients. This role offers the opportunity to work in a high-pressure environment, requiring strong communication skills, attention to detail, and a client-focused mindset

Job Responsibilities

• Booking new loans and completing transactions on existing loans
• Reviewing and processing various forms of monetary related transactions on the applicable commercial loan systems. Completing transactions and transferring funds to internal general ledger 
• Process transactions for customer relationships using the Advanced Commercial Banking System, Loan IQ, Servicing Express, VLS loan systems. Track Incoming Customer’s Requests 
• Research detailed requests from our line of business partners related to processed transactions.
• Resolves transaction exceptions or rejects
• Participating in project and working groups as required
• Responsible for meeting service level expectations in addition to team individual productivity and quality goals

Required Qualifications, Skills and Capabilities

• Bachelor’s degree plus minimum of 1 year of loan servicing and customer service experience or equivalent is required
• Demonstrates strong verbal and written communication skills and an ability to work quickly and accurately in a high-pressure environment. 
• Strong client focus mind-set with proficiency in consulting/advising clients, answering inquiries and providing information, and effectively managing difficult conversations.
• Demonstrated focus on ownership, follow-up, and relationship management.
• Ability to multitask. Attention to detail
• Excellent prioritization and time management skills
• Strong PC navigation skills; proficient in Microsoft Office suite (i.e. Excel, Word, Outlook, etc.).  
• Basic mathematics/accounting understanding

 

Shift Schedule: 10pm-7am PHT, weekends off

About Us

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

About the Team

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.