Loan Servicing Specialist IV

Job Description :

Are you a strong and experienced individual in the bookkeeping / accounting industry who loves numbers and is looking for a hybrid role at a leading global financial services firm Join the Floor Plan Operations team and drive Chase Dealer Commercial Services.

As a Loan Servicing Specialist within our Auto Dealer Floorplan Loans team, you will be tasked with the processing of auto dealer floorplan loans, payments, and offset equity transactions into the Dealer Floor Plan System. Your responsibilities will also include the preparation, balancing, and input of general ledger accounting entries into the Merchant-Initiated Transactions (MITS), Automated Clearing House (ACH), and Wire system(s). You may also be required to review, process, and maintain dealer floorplan documents, as well as provide input on monetary and non-monetary account transactions/adjustments. This role is ideal for an experienced and execution-focused team member with the ability to provide quality customer service and accurate data entry of new loans, advances, payments, and general ledger items while servicing auto dealership floorplan loans.

Job Responsibilities:

• Perform timely and accurate system input of new loans and loan payments which includes analysis to ensure proper payment application and ensure adequate availability to support advance and funds disbursements
• Balance daily work leveraging standard Accounting practices
• Answer customer service calls, research and respond to inquiries and requests for information, and resolves problems and complaints
• Adapt to diverse tasks and environments, assisting with special projects and assignments as needed
• Assist borrowers with web registration
• Provides prompt, courteous and excellent customer service to internal and external clients
• Adapt change and have the ability to manage multiple priorities and meet strict deadlines

Required qualifications, capabilities, and skills:

• Must be willing to work in a fast-paced, heavy volume environment. Volume fluctuates
• Strong organizational, prioritization, and communication skills, both written and verbal
• Ability to multi-task: typing while reading, viewing multiple screens and systems, keeping up to date with new procedures, and tracking all items processed
• Must have strong problem solving, research, analytical, and decision making skills while also applying effective deduction skills
• Strong interpersonal and computer skills, accuracy with numbers, and attention to detail essential including working knowledge of Microsoft Office products
• Must have excellent attendance
• May require 10-key and/or data entry testing

Preferred qualifications, capabilities and skills:

• Attention to detail and general loan accounting skills a must. Accounting, Math and/or Financial college coursework a plus
• Proficient in 10-key and data entry ensuring accurate posting of the transactions
• Strong knowledge of Banking Industry business structures a must
• Prior Auto Servicing experience desirable