Account Support Officer

Job Description:

PLDT is seeking a dynamic and motivated individual to join our team as an Account Support Officer in Quezon City, NCR, PH. As an entry-level position, we are looking for candidates with at least 1 year of experience who are eager to grow and learn in a fast-paced environment.

Responsibilities: - Provide support to key client accounts, including managing client inquiries and resolving issues in a timely and professional manner - Collaborate with internal teams to ensure client needs are met and expectations are exceeded - Assist in the preparation of reports and presentations for clients - Maintain accurate records of client interactions and transactions - Proactively identify opportunities to upsell additional services to clients - Stay up-to-date on industry trends and developments to better serve clients

Requirements: - Independent and confident personality traits - Strong emotional intelligence and planning skills - Ability to work effectively both independently and as part of a team - Excellent communication and interpersonal skills - Proficiency in Microsoft Office Suite and CRM software - Bachelor's degree in Business Administration or related field preferred

Benefits: - Remote work flexibility - Training & professional development opportunities - Paid sick leave - Flourish in a culture that embraces change and responds resiliently

Deadline to apply: May 13, 2024

Equal Opportunity Statement: PLDT is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.