Account Support Officer

Job Description:

We are seeking a highly motivated and detail-oriented Account Support Officer to join our team at Coins.ph in Quezon City, NCR, Philippines. As an Account Support Officer, you will be responsible for providing excellent customer service and support to our clients. This is an entry-level position, perfect for individuals with at least 1 year of experience who are looking to launch their career in the financial technology industry.

Responsibilities: - Assist clients with account-related inquiries and issues through various communication channels such as email, phone, and chat. - Process customer transactions and ensure accuracy in updating account information. - Identify and escalate complex customer cases to the appropriate team for resolution. - Collaborate with other departments to improve customer experience and resolve issues in a timely manner. - Maintain a high level of professionalism and confidentiality in handling sensitive customer information.

Requirements: - Bachelor's degree in finance, business, or related field preferred. - Previous experience in customer service or financial services is a plus. - Strong communication skills and ability to empathize with customers. - Proficient in Microsoft Office applications and CRM software. - Independent and hardworking with excellent planning skills. - Emotional intelligence and ability to stay calm under pressure. - Must be willing to continuously learn and adapt to stay ahead in a rapidly changing industry.

Benefits: - Parental leave for new parents to bond with their child. - Profit sharing to reward employees for their hard work and dedication. - Visa sponsorship for eligible candidates looking to work in the Philippines.

Working Environment: At Coins.ph, we believe in creating a supportive and dynamic work environment where employees can continuously learn and adapt to stay ahead in a rapidly changing world. We encourage innovation and growth, and provide opportunities for career development and advancement.

Deadline to Apply: July 1, 2024

Equal Opportunity Statement: Coins.ph is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.