Call Center Assistant

Job Description:

Advance is seeking a reliable and energetic Call Center Assistant to join our team in Antipolo, Calabarzon, PH. As a Call Center Assistant, you will be responsible for handling inbound and outbound calls, providing exceptional customer service, and maintaining accurate records of interactions. This position is at the Associate Level and requires a minimum of 3 years of experience in a similar role.

Responsibilities: - Answer incoming calls and respond to customer inquiries - Make outbound calls to follow up on customer requests or resolve issues - Provide information about products and services - Maintain accurate records of customer interactions - Assist in resolving customer complaints and escalations - Collaborate with team members to achieve department goals - Utilize time management skills to prioritize tasks effectively - Analyze customer feedback to identify trends and improve service quality

Requirements: - Minimum of 3 years of experience in a call center or customer service role - Reliable and energetic personality - Strong time management skills - Ability to analyze and interpret customer data - Excellent communication and problem-solving skills - Proficiency in Microsoft Office and CRM software - High school diploma or equivalent

Benefits: - Gym membership - Disability insurance - Remote work flexibility

Working Environment: At Advance, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing exceptional customer service and making a positive impact on the business.

Deadline to Apply: May 6, 2024

Equal Opportunity Statement: Advance is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome all qualified applicants regardless of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.