Remote Call Center Associate

Job Description:

Cebu Pacific Air is seeking a Remote Call Center Associate to join our dynamic team in Caloocan, NCR, PH. This full-time, entry-level position requires at least 1 year of experience in customer service or a related field. The ideal candidate will be hardworking and reliable, with strong strategic planning and innovation skills.

Responsibilities: - Handle inbound and outbound calls from customers regarding flight bookings, reservations, and inquiries - Provide excellent customer service by answering questions, resolving issues, and ensuring customer satisfaction - Utilize company software and technology to access and update customer information - Meet and exceed performance goals and targets set by management - Collaborate with team members to improve processes and enhance the customer experience - Stay up-to-date on company policies, procedures, and promotions

Requirements: - High school diploma or equivalent - Excellent communication skills, both verbal and written - Proficiency in MS Office and customer service software - Ability to work independently and in a team environment - Strong problem-solving skills and attention to detail - Ability to multitask and prioritize tasks effectively - Willingness to work flexible hours, including evenings and weekends

Benefits: - Travel opportunities - Profit sharing - Company-provided equipment for remote work

Working Environment: At Cebu Pacific Air, we prioritize quality in all aspects of our work, products, and services. We strive for excellence in everything we do and expect the same commitment from all our team members.

Deadline to Apply: May 13, 2024

Equal Opportunity Statement: Cebu Pacific Air is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We value diversity and inclusivity in our workplace and encourage all qualified individuals to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.