Call Center Manager

Job Description:

Avion School is seeking a dynamic and experienced Call Center Manager to join our team in Cebu, Central Visayas, Philippines. As a Mid-to-Senior Level professional with at least 8 years of experience in call center management, the ideal candidate will be responsible for overseeing the day-to-day operations of our call center department, ensuring the highest level of customer service and satisfaction.

Responsibilities: - Develop and implement call center policies and procedures to improve overall efficiency and performance - Manage a team of call center agents, providing leadership, guidance, and support - Monitor and evaluate call center performance metrics, identifying areas for improvement and implementing strategies to enhance productivity and customer satisfaction - Conduct regular performance reviews and provide constructive feedback to team members - Handle escalated customer complaints and ensure timely resolution - Collaborate with other departments to address customer issues and improve service delivery - Develop training programs to enhance the skills and knowledge of call center agents - Stay up-to-date on industry trends and best practices in call center management

Requirements: - At least 8 years of experience in call center management - Strong leadership and communication skills - Ability to motivate and inspire team members to achieve performance goals - Proficient in strategic planning and analysis - Hardworking and dedicated individual with a passion for delivering exceptional customer service - Bachelor's degree in Business Administration or related field preferred

Personality Traits: Hardworking, Dedicated Soft Skills: Strategic Planning, Analysis

Benefits: - Paid sick leave - Paid overtime - Free food

Working Environment: At Avion School, we encourage calculated risk-taking to drive innovation and progress. Our team is dedicated to creating a supportive and collaborative work environment where employees can thrive and grow professionally.

Deadline to apply: 2024-05-06

Equal Opportunity Statement: Avion School is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, national origin, age, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.